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Frequent Questions
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How to Buy
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Shipping
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Exchanges
Exchanges
Exchanges
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How to wash your products
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About Us

EXCHANGES FOR RETAIL PURCHASES


Procedures for carrying out the exchange:


1) The request for change should be made ​​by email (atendimento@santaareialoja.com.br) or by phone +55(11)2692-4536 no later than 7 calendar days from the date of receipt of the request.


2) After requesting the exchange and receive authorization, the products must be sent to the address of the Exchanges Sector below. Expenses with the shipping costs are payed by the customer.

SANTA AREIA - EXCHANGE SECTOR

Rua Azevedo Soares, 1340, Tatuapé

Sao Paulo - SP - Brasil - 03322-001


3) In all cases of return, the products must be returned to the store with:


- In the original packaging

- With all tags (composition, size, tags affixed to the product)

- With no hint of use, smelly, malfunction or damage.

- With no hint of washing, or changes made ​​in part by the customer, such as adjustments, hems, seams, among others.


We kindly ask you to analyze well the product before sending for exchange. Our analysis is extremely accurate and if the product is not intact, the exchange will not be performed. In this case, the product will be in store awaiting removal or send back to the client upon payment of the freight.


Important: We do not exchange white pieces (or whites). For the safety of our customers, we do not accept exchange or return of underwear such as panties, body or socks.


Packs received by the exchange sector without notice of exchange authorization will be automatically returned to the sender under the same conditions or will be in our address awaiting removal.


4) Once you get the box to return, our quality department will check whether the products are in perfect condition and so complete the analysis, the customer will be notified by email or by phone about your return. The procedure may take 1-5 business days after receipt of the box. After the exchange is authorized, a code with the value of the products approved will be emailed and customers can place an exchange order at the store. In this way, the client can choose other products and use the value of your exchange as a discount. The discount code is used in the shopping cart in the Exchange Code. The client will have on average 30 days to choose other products (if the customer wants to extend the trading deadline, simply ask the stores service by email or phone).


If the customer wants, they can personally bring the products to one of our physical stores and leave them for analysis. After analysis, the exchange code is emailed and customers can make the purchase-exchange at the online store.




Exchange in case of manufacturing defect


In case of manufacturing defect, the exchange must be requested by email or phone.


In this case, we will request the details of the defect and product photos so we can do a pre analysis of the defect and thus pass the links to the Exchange. Depending on the defect, the exchange will be made ​​directly with the manufacturer, which will contact you and pass the necessary information and instructions for return.


The store default performs the exchange only in cases where the defect was observed before use. If the defect is noticed after use or after 7 days of receipt, the exchange must be requested directly to the manufacturer. Misuse of the product or improper washing does not characterize manufacturing defect, see washing instructions on the product label.


If a manufacturing defect is found, the customer will be reimbursed for the product shipping freight to the store or manufacturer. To be reimbursed you must ship the product by the post office ECONOMIC method. Other ways of shipping will not be refunded.



Important: The exchange will not be accepted if:


- The defect reported by the customer was not found.

- The product is unattended invoice, packaging, accessories and all the original labels.

- There is inadequate evidence of use of the product.

- Any accidental damage clue, smelly or stains.

- Is found normal wear due to use.


In these cases the above products will be returned to the client under the same conditions or will stay at the store for removal.





RETURNS


We do not accept returns for international orders. Please read the exchange policies if you want to return the product and exchange for another item.



Objects received by the exchange sector / devlução without notice and return authorization will be automatically returned to the sender under the same conditions or will be in our address awaiting removal.




SANTA AREIA - EXCHANGE SECTOR

Rua Azevedo Soares, 1340, Tatuapé

Sao Paulo - SP - Brasil

03322-001




Customer Service - Retail

Email: atendimento@santaareialoja.com.br

Phone.: (11) 2692-4536


Segunda a Sábado das 10h as 18h

Customer Service - Wholesale

Email: atacado@santaareia.com.br

Phone.: (13) 3385-3330


Segunda a Sexta das 9h as 18h

LOJA Tatuapé: Rua Azevedo Soares, 1340 - Tatuapé - São Paulo/SP - Segunda a Sexta das 9h as 19h - Sábado das 10h as 18h - Local Map

LOJA Jardins: Alameda Lorena, 1974 - Jardim Paulista - São Paulo/SP - Segunda a Sexta das 10h as 19h - Sábado das 10h as 18h - Local Map

LOJA Santos: Av. Dr. Bernardino de Campos, 550 - Campo Grande - Santos/SP - Segunda a Sexta das 9h as 18h - Local Map

LOJA Moema: Alameda dos Nhambiquaras, 497 - Moema - São Paulo/SP - Segunda a Sexta das 10h as 19h - Sábado das 10h as 18h - Local Map